A Brief Guide to TCPA

 The life force of any contact center is its calls. Thus, it would be best if you found ways to reach your target audience quickly to gain or maintain a competitive edge. However, you mustn't compromise the privacy of consumers, which is where the TCPA or Telephone Consumers Protection Act comes into play. Any business ...

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What Are the Risks of Poor Incident Management?

Although cybersecurity has always been important, cyber-attacks are on the rise and they pose a bigger security risk than ever for organizations of all sizes. If you don’t take the necessary steps to protect your IT systems, you could be putting your business at an increased risk of data breaches. Many companies are great at building ...

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A Brief Overview of Data Management

In this digital era, organizations have more access to data than they ever did before. And with this data comes the insight that can guide business leaders and employees to the right decisions. However, to collect, organize, and analyze the information, companies must follow data management practices and invest in the right solutions and data ...

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3 Tips To Help Avoid Getting a Virus On Any Of Your Devices

It could be a virus, worm, trojan, malware, ransomware or anything else related, these are all issues that you certainly do not want on any of your devices. Browsing the internet is pretty simple and easy to access which is why many people do not think twice about the risks they are opening themselves up to. ...

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