TRAI (Telecom Regulatory Authority of India) is an organization which control all the telecommunication services in India. All the telecom operators should follow a minimum standards given by the TRAI. All the users can complaint directly to TRAI if the service providing by a network operator is not up to the standard quality.
But usually many users are not complaining due to the conditions provided by the TRAI. Now the users can directly post complaints to TRAI via Android TRAI App. The app is now launched only for Android platforms. But soon they will be launching it on all the major platforms like Windows store and Apple iTunes.
The app has got simple UI. For posting complaints all you have to do is launch the app. After that provide the given details which includes Name (optional), Network operator and brief description about the problem. Your details will not be enclosed with the network operator if you don’t want to show your identity.
After receiving the problem TRAI will investigate directly about the problem. If the problem seems legit the government will fine a penalty of rupees 50,000 against the network operator. And also give a time period to correct the problem. If the same complaint again occurs then the penalty amount increases to 1 Lakh rupees.
Growing of internet and smartphone users leaded the government to such an idea which is very helpful for the users. Also there is a web based application for those who are not having the Android smartphone’s. Using the application you can enquire about the MNP (Mobile Number Portability). You can check how long a particular user has been on a network. The minimum time period that a User should stay on a mobile network is 3 Months. After that the user can apply for a MNP.
Through the app you can track all the latest news posted on TRAI’s website. Well the release of app is will be the starting of new dimension in telecom industries in India said by the TRAI’s Secretary Sudhir Gupta during the launch of app. He also said that there is no need to put rumors about the Network operator. They will be taking further after detailed investigation.
Hope this move by the Indian govt. will be a success.
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