Snapdeal has been in a lot of news last days because of many reasons like their $500 million funding, their new look of website and app and for other similar reasons.
I just left my job a couple of months back and shifted full time to blogging so I wanted to give myself and upgrade for my work machine ie. I planned to buy a new laptop.
I was confused between 2 laptops – One from Acer and other from Dell.
a) Acer Aspire E5-571G Notebook (NX.MRHSI.010) (Intel Core i7- 8GB RAM- 1TB HDD- 39.62 cm (15.6)- Windows 8.1- 2GB Graphics) (Silver)
b) Dell Inspiron 15 3543 Touchscreen Laptop (5th Gen Intel Core i5- 8GB RAM- 1TB HDD- 39.62cm (15.6) Touch- Win8.1) (Black) -1 Year Dell Onsite Warranty
The Acer Laptop was slightly costlier and was loaded with a 2Gb graphics card while the Dell one had a touch screen.
Based on my utility I ordered the Acer one which was costlier and had 2Gb Graphics card.
However later on, after a discussion with a few other friends, I made the mind of going for the Dell one. However my laptop was already ordered.
I called the Snapdeal customer care, I was not very sure how easy / difficult it was going to get a refund from them. However I was very happy to see that the Snapdeal team didn’t ask me much questions and refunded me the amount straight away.
I was given the option to change my order or to get the complete refund. I decided to go with the complete refund so that I get more time to make up my mind and the same thing doesn’t happen again.
Money came to my account within 3 days and I reordered the Dell laptop and was extremely satisfied with their service.
Among the ecommerce giants, customer experience is certainly going to play a major role in their success and my vote in the same goes to Snapdeal.
Sarvesh
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